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Returns & Refunds


Returns and Refund policy

Our quality is important to us. As most of our goods are hand-made, do be prepared to accept some minor imperfections and variations in the products. Returns because of quality issues will be accepted up to 5 days from receipt of goods. Please return items in their original condition and original packaging, with proof of purchase. If goods are  damaged in return because of inadequate packaging, no refund will be made.

Please choose carefully as no refunds will be made for any other reason than quality.

We are happy to offer you a credit note valid for two months or an exchange but you will be responsible for returning and forwarding shipping charges. Courier return goods by Courier Post and remember to include your details. No refund on freight charges.
We are happy to post cuttings of our Pauanesia home textiles for you to check the colour coordinates with your scheme before purchase. Please email us at info@pauanesia.co.nz to arrange.


Colour variations

We have done our best to display colours as accurately as possible. However all computer screens display colour slightly differently. The colours you see when you visit our website may differ slightly from the actual product colour.

Please email us at info@pauanesia.co.nz if a fabric cutting is required or you wish to discuss the exact colour tone.


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