Dispatch and Delivery
Pauanesia will endeavour to dispatch all orders within 48 hours of the order’s confirmation and the sighting of payment in our bank account. Our shipping charges include protective packaging. If the item is out-of-stock, we will contact you immediately to discuss an anticipated dispatch or an alternative. We strive to have all our website listings in-stock at all times however occasionally out-of stocks do occur.
Allow 3-5 days for delivery of orders within New Zealand. Most orders will be sent by NZ Parcel Post or Courier Post.
Pauanesia will not be liable for loss or damage of goods once received by the postal or courier service. Claims for damages or loss in transit must be made against the carrier. We do not pay compensation for late delivery.
New Zealand Delivery Charges
Shipping costs are calculated on the basis of the destination regardless of the value or the size of the purchase.
Auckland City -Whangaparoa to Papakura $5.90
North Island- other cities and towns $8.90
North Island - rural deliveries $12.90
South Island cities and towns $13.90
South Island - rural deliveries $16.90
Australia Delivery Charges
We now offer a flat shipping rate to our neighbours over the ditch, or Aussie-dwelling Kiwis longing for a piece of home. All parcels to Australia now cost $20NZD to post. Please choose the Australian shipping option at the check-out.
Shipping now to U.K. Europe USA and Canada with flat rates.
We are happy to ship most of our items on the website to many countries by Airmail Post. Our international charges are fixed charges based on the average shipping cost to various international destinations. Our website template does not permit us to be any more sophisticated than this, sorry.
Customs or import duties if applicable are the responsibility of the consignee and are not included. Pauanesia will not be liable for loss or damage of goods once received by the postal/courier service. Airmail post does not included a track and trace service.
Airmail post allow 10-20 days at Christmas; it can be much quicker (6-10 days) out side Christmas period but we hate to disappoint.
Pauanesia will not be liable for loss or damage of goods once received by the postal/courier service.