Please contact us directly if you cannot find the answers to your questions below or in the about us tab. You can contact us by emailing info@paunesia.co.nz or phoning the shop on 64 9 366 7282.
SHIPPING INFORMATION
Dispatch and Delivery
Pauanesia will endeavour to dispatch all orders within 48 hours of the order being confirmed and receipt of payment. Our shipping charges include protective packaging. If the item is out-of stock we will contact you to discuss an anticipated dispatch or an alternative. Payment will not be processed until the order is ready for dispatch.
Allow 3-5 days delivery of orders within New Zealand. They will be sent by parcel post or Courier Post. Dispatch will be confirmed by the emailing of a NZ Post/Courier Post reference number.
Pauanesia will not be liable for loss or damage of goods once received by the postal/courier service. Claims for damages or loss in transit must be made against the carrier. We do not pay compensation for late delivery.
New Zealand Delivery Charges
Shipping costs are calculated on the basis of the destination regardless of the value or the size of the purchase.
Auckland City -Whangaparoa to Papakura $5.90
North Island- other cities and towns $7.90
North Island - rural deliveries $10.90
South Island cities and towns $12.90
South Island - rural deliveries $15.90
International deliveries
We can ship most of our items on the website to most items overseas.
THE PAUANESIA WEBSITE WILL NOT ADD THE SHIPPING TO AN INTERNATIONAL ORDER AUTOMATICALLY.
IMPORTANT: Please email your international order first so we can assess the shipping cost accurately and assess the appropriateness of any fragile items for postage.
We will quote 'Post Airmail' shipping costs by return email and advise you how to process the International order at check-out to ensure the shipping cost is included in the credit card payment.
If you would like your order sent 'Track and Trace' or by Courier please indicate this in your email as Airmail Post does not include this.
Customs or import duties if applicable are the responsibility of the consignee and are not included. Pauanesia will not be liable for loss or damage of goods once received by the postal/courier service.
Airmail post allow 10-20 days; it can be quicker but we hate to disappoint.
Returns and Refund policy
Our quality is important to us. As most of our goods are hand-made be prepared to accept some minor imperfections and variations in the products. Returns because of quality issues will be accepted up to 5 days from receipt of goods. Please return items in its original condition and original packaging, with proof of purchase. If goods are damaged in return because of inadequate packaging no refund will be made.
Please choose carefully as no refunds will be made for any other reason than quality.
We are happy to offer you a credit note valid for two months or an exchange but you will be responsible for returning and forwarding shipping charges. Courier return goods by Courier Post and remember to include your details. No refund on freight charges.
We are happy to post cuttings of our Pauanesia home textiles for you to check the colour coordinates with your scheme before purchase. Please email us at info@pauanesia.co.nz to arrange the cuttings.
Colour variations
We have done our best to display colours as accurately as possible. However all computer screens display colour slightly differently. The colours you see when you visit our website may differ slightly from the actual product colour.
Please email us at info@pauanesia.co.nz if a fabric cutting is required or you wish to discuss the exact colour tone.
