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35 High St, Auckland CBD
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Return & Exchanges

Our product quality is important to us. As most of our goods are made by artisans and small scale makers please be prepared to accept some minor imperfections and variations in the products. This is particularly so for textile printing; we regard these as a reflection of the making process. Returns because of quality issues will be accepted up to 7 days from receipt of goods.

Please return items in its original condition and its original packaging, with proof of purchase. If goods are damaged in return because of inadequate packaging no refund will be made. Please choose carefully as no refunds will be made for any other reason than quality.

Colour variations
We do our best to display colours as accurately as possible on our website. However all computer screens display colour slightly differently. The colours you see when you visit our website may differ slightly from the actual product colour. In regards to our native chaps, each bird is made from individual vintage blankets, and so the colours as represented by the photo will not be accurate. Please do not hesitate to contact us if there was a specific colour in mind for a bird, as we may have one hanging about the shop!
 
To exchange a purchase
All Pauanesia products are purchased by the buyer on the basis of the price and description shown on this site. It is therefore important that at the time of purchase you are happy with the product(s) chosen. Please read the descriptions and titles carefully. Email us at kiaora@pauanesia.co.nz if you require any further information.

If on receipt of those goods you wish to change your mind then contact us immediately to get an agreement on a right to exchange. The product must not have been used and be in its original packaging. All return and exchange courier costs will be your responsibility and care. When the returned are received and checked by we will complete the exchange transaction.
 
 

35 High St, Auckland CBD

09 366 7282
info@pauanesia.co.nz

 

Open 7 Days

Closed on  public holidays
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